March 26, 2020
Open Letter: Help us stop the unauthorized resale of ELO Baby™ Diapers
Dear Community Member,
Help a Mother Out provides high-quality diapers to families in need, always free of charge. Our work is only more essential during this crisis, when the most vulnerable members of our community are being disproportionately impacted.
Unfortunately, we have recently become aware that our ELO Baby™ diaper products are being sold by individuals, in various places (online and elsewhere).
To be clear, we neither support nor condone the reselling of our products. We are doing everything we can to stop it.
WE NEED YOUR HELP to ensure more families have the essentials they need.
Diaper bank program recipients:
Please do not take diapers that you do not intend to utilize for your own family.
Should you no longer need the diapers, for whatever reason, please return them to the service provider you received it from. If that is not possible, we kindly suggest that you give the diapers away, free of charge, to another family in need.
Help a Mother Out reserves the right to immediately terminate enrollees from our programs should they choose not to adhere to the above. Additionally, we will report the incident to your service provider and, if appropriate, relevant authorities.
Diaper distribution partners:
We rely on and put a lot of trust in our partners to help us distribute free diapers in the community. Per our service agreement, please securely store and limit internal access to your inventory.
We respectfully ask that you message to program recipients that the diapers they receive are not to be used for personal profit (see above).
Should we become aware of any of your employees facilitating the theft of product, and/or directly or indirectly reselling our products, we will immediately notify your organization’s leadership team and report the incident to the authorities.
Community members:
If you become aware of an individual or group reselling ELO Baby diapers (online or elsewhere), please notify us by emailing info@helpamotherout.org. Be sure to include relevant information (e.g. screenshots, photos, locations, names, links).
The bottom line is that every diaper misappropriated for personal profit is one less diaper for a member of our community who desperately needs it and cannot afford to buy it. In this time of crisis, it’s more important than ever that we help each other.
Every day, our team comes to work focused on getting urgently needed diapers to as many struggling families as possible. For 11 years we have worked tirelessly, with blood, sweat and MANY tears, to build our grassroots organization from the ground up.
Please do your part to ensure the sustainability of our work. Our vision remains clear: a day when every baby has access to a healthy supply of diapers.
In community,
Lisa Truong
Founder, Executive Director